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Open Mon - Fri 8am - 8pm, and Sat 9am - 5pm

Help Centre

Our Help Centre has been specifically created to answer any questions you may have about Get Going and our insurance policies. If you can’t find the answer to your question here, please feel free to contact us and we will be happy to help.

Sales Assistance

Online Medical Screening – on this page you will find information about the specialist online system that we use to screen your medical conditions.

Need Help? – our Need Help page is there to give you information about the best ways to contact our departments.

FAQ’s – on this page you will find the answers to some frequently asked questions. Hopefully you will find the answers to all of your questions here, but if not please just get in touch.

Policy Wordings – if you’re looking for detailed information about our policies, or a copy of your own policy wording, you can find all of our wordings on this page.

Contact Us – if you would like to speak to an advisor you can find our contact details on this page.

Emergency assistance

24/7 Emergency Assistance – if you need emergency assistance during your trip, please visit this page.

Claims Assistance

Claims Department – if you would like to make a claim or speak to the claims department, please visit this page.