Following the news of Hurricane Irma being upgraded to category five, we at Get Going would like to clarify what cover may be available.
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here:
For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows:
Cancellation and Curtailment
This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation or curtailment. This is because most policies have the following exclusion relating to cancellation and curtailment “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home”.
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the storm your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please contact your claims team.
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.
Following the news of the terrorist attacks in mainland Spain in the last 24 hours , we at Get Going would like to extend our sympathies and clarify our position.
The current FCO advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/spain
For residents of EIRE please follow the advice of the Department of Foreign Affairs and Trade as follows https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/spain/
These claims should go through the tour operators at this time as there is no cover under the policy for attacks of terrorism.
If you are offered an alternative destination and / or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.
If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.
In the event that you have specific questions not answered by this directive, please feel free to contact us on firstname.lastname@example.org and we will endeavour to offer an answer.