Following the Terrorist attack at the Christmas market in Berlin, we at Get Going Travel Insurance would like to extend our sympathies to those affected.
The current FCO advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/germany
If we have clients that need emergency medical attention please ensure they are first safe and then ask them to contact our Emergency Assistance Facilities on 02038 296 745.
All cancellation claims should go through the tour operators at this time, as there is no cover under the policy for attacks of terrorism.
If you have not yet travelled and you are offered an alternative destination and / or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip, without any administration charges.
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.
If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.
In the event that you have specific questions not answered by this directive, please feel free to contact us on firstname.lastname@example.org and we will endeavour to offer an answer.