Following the shootings in Fort Lauderdale on Friday 6th January 2017, we would like to extend our sympathies to those affected and to clarify our position.
The current FCO advice on this matter can be found here – https://www.gov.uk/foreign-travel-advice/usa
For those that haven’t travelled there is no claim for cancellation under the policy however they should contact their Travel agent or Tour operator in the UK directly and be discussing their options for refunds or changing their holiday destinations.
If you are offered an alternative destination and / or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip, without any administration charges.
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.
If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.
In the event that you have specific questions not answered by this directive, please feel free to contact us on firstname.lastname@example.org and we will endeavour to offer an answer.