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  • Cover for 1,000's of medical conditions
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What to do in case of a medical emergency abroad

You can contact EAF in an emergency by calling +44 (0) 203 824 0707. You can also email them at operations@emergencyassistance.co.uk

When you call our medical assistance service in an emergency you need to have some basic information for them to hand:

  • Your telephone number, so you can be contacted in case you are cut off.
  • The name and age of the patient and as much information about the medical situation as possible.
  • The name of the hospital, the ward, the treating doctor and the telephone numbers if you have them.
  • Tell them that you have a Get Going Travel Insurance policy, policy number, the date you bought it and your booked travel dates.
  • The patient’s UK GP details, name, address and phone number (in case more information on current medical conditions and treatment is needed).

When you contact EAF you’ll speak to a member of the operations team, they will ask the basics of your case, and allocate you a case number. If necessary, they’ll confirm that you’re insured and provide the hospital or clinic with appropriate billing instructions.

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