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Travel Insurance Facilities Plc (We) are committed to protecting and respecting your privacy.

This Privacy Policy sets out how we process and protect any personal data that we collect from you, or you provide to us, when you use this website, email us or telephone our customer service centre. We are committed to ensuring that your privacy is protected and respected. Should we ask you to provide information (by which you can be identified) when using this website, corresponding by email or speaking to us on the telephone you can be assured that it will only be used in accordance with this Privacy Policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.getgoinginsurance.co.uk/, emailing us, telephoning our customer service centre, taking out a policy with us and/or making a claim under a policy, you are accepting and consenting to the practices described in this Privacy Policy.

We may change this Privacy Policy from time-to-time by updating this page and, where appropriate, notifying you by email. You should check this page periodically to ensure that you are happy with any changes. This Privacy Policy is effective from 14/10/2016.

What we collect from you

We may collect and process the following data about you:

Information you give us.  You may give us information by filling in forms on our site https://www.getgoinginsurance.co.uk/ or by corresponding with us by phone, email or otherwise.  This includes information you provide when you register to use the customer area of our site, seek a quote, participate in our medical screening process, take out a policy with us, participate in discussion boards or other social media functions on our site, leave a testimonial and/or star rating on our site, enter a competition, participate in a promotion or survey, update or change your policy, reprint your policy, submit a claim via post or on-line, cancel your policy and when you report a problem with our site.  The information you give us may include your:

  • Name and date of birth
  • Contact information including postal and email address and phone number
  • Details of your travel plans and arrangements
  • Other information you give us in response to a survey relevant to advertisements and/or offers
  • Information about any medical conditions you may have
  • Payment card details where required to process purchases

If you are the lead traveller on a policy you are taking out on behalf of a family, couple or group, by taking out the policy you are representing to us that you have obtained the other travellers’ permission to pass their information to us.

Information we collect about you.  With regard to each of your visits to our site we may automatically collect information such as:

  • Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform


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