Contact Us

FAQs

If you have a question about Getgoing or our products, you may be able to find the answer in our frequently asked questions section.

If you don’t find the answer to your question on our FAQs page, you’ll be given the option to live chat or email a member of our customer services team.

Send us a message

Getgoing Travel Insurance,
1 Tower View,
Kings Hill,
West Malling,
Kent,
ME19 4UY

Medical Screening

If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’ below, enter your details, and the quote process will guide you through a medical declaration.

Phone

If you need to declare a change in health, or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 005 1075 and hold the line to speak to an operator.

We are open 9am-6pm Monday-Friday.

(On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

Live Chat

If you can’t find the answer to your question in our FAQ section, rather than give us a call, try our Live Chat option. A member of our customer service team will be on hand and happy to help.

Live Chat

Send us an email

If Live Chat isn’t available or your request isn’t urgent, send us an email at: getgoingenquiries@tifgroup.co.uk.

Gadget Claims

For all policies purchased prior to the 7^th March 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, you can start a new claim online by clicking here or alternatively you can email: tifg.tiga@taurus.gi. You can also call +44 (0) 203 829 6678 and follow the options to speak to the Taurus Claims Team

For all policies purchased on or after 7^th March 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets and mobile phones, you can start a new claim by calling us on 0333 005 1077

All Other Claims - Claim Forms

For all policies purchased prior to the 7^th March 2022:
To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting the Claims Information page.

If you purchased your policy after the 7th March 2022, you’ll need to start your claim by following the process detailed on your policy wording document, or by calling 0333 005 1077 and press 3 to contact the claims team. They are open 9am-5pm Monday – Friday (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

All Other Claims - Phone

For all other claims queries, please call 0333 005 1077 and press 3 to contact the claims team. They are open 9am-5pm Monday – Friday (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

All Other Claims - Online

You can contact our claims team and start your claim by clicking here 

Emergency Medical Assistance

To speak to a member of the emergency medical assistance team please call +44 (0) 333 005 1078, the team is available 24 hours a day, every day of the year.

Complaints

For more details around our complaints process and submitting a complaint, please visit this page.