0203 829 6613
Open Mon - Fri 8am - 8pm, and Sat 9am - 5pm

Claims Department

If you have a claims query or need to make a claim, our Claims team will be more than happy to process this for you. You can contact our Claims team by calling 02038 296 761, alternatively you can email them at claims@tif-plc.co.uk. Claim forms can also be downloaded here.

One you have downloaded and printed your form, please send  your claim form and any relevant information to the following address to be assessed:

Get Going Travel Insurance,
Travel Claims Facilities,
1 Tower View,
Kings Hill,
West Malling,
ME19 4UY.

Please note, every claim is assessed based on the terms and conditions clearly laid out in your policy wording, and our team will always ensure your claim is dealt with fairly, and as efficiently as possible.

We aim to turn each claim around within 15-20 working days; though this may vary based on the complexity of your claim and the time of year. If you would like an update on the status of your claim, simply contact us using the details above.

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If you are making a claim under your gadget and mobile phone policy

Please contact Supercover Claims on +44 (0) 2037 949 297

If you need to make a claim under your trip disruption policy

Please contact MGACS Claims on +44 (0) 203 540 4422